Account & Data Deletion

Delete Your Account in the App

1. Open the Numo app.
2. Sign in to the account you want to delete.
3. Go to Settings.
4. Select Delete Account.
5. Confirm the deletion request.

This is the primary and fastest way to delete your Numo account and associated data.

Request Deletion Without Access to the App

If you cannot access the app or cannot sign in, you may request account deletion by email using the contact method below.

We aim to process verified deletion requests within 7 business days, although timing may vary if additional verification or legal retention review is required.

To help us verify account ownership, please send the request from the email address linked to your Numo account whenever possible. If your account was created anonymously or you no longer have access to the linked email, include any details that may help us identify your account.

What Is Deleted

When your account deletion request is completed, we intend to delete the account data associated with your Numo account from our systems, including:

• account records stored in our backend, including basic profile information received from authentication providers where available;
• authentication-related records associated with your Numo account;
• expense and income records;
• receipt entries, uploaded receipt images, and related metadata;
• search history and AI-processing usage logs linked to your account;
• support chat threads, support messages, and support attachments associated with your account;
• user settings and user-specific category/subcategory customization records.

What May Be Retained

Some limited information may be retained where reasonably necessary for legal compliance, security, fraud prevention, abuse prevention, or enforcement of limited trial access.

• For example, we may retain limited device-level anti-abuse or trial-enforcement records, such as records associated with a device identifier used to prevent repeated abuse of free trial access.
• Billing, subscription, and transaction records may also be retained by Apple, Google Play, RevenueCat, or other parties to the extent required by their systems, contracts, or applicable law.

Important Notes

• Deleting your Numo account is intended to permanently remove your Numo account data from our systems, except for limited data retained for the reasons described above.
• If you use Sign in with Apple, Sign in with Google, email/password, or an account that was later linked to those methods, the deletion request applies to the Numo account and associated Numo data rather than only to one login method.
• If you created an anonymous account and later linked it to another sign-in method, deletion applies to that linked Numo account and associated data.

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