Privacy Policy

This Privacy Policy explains how Numo (“Numo”, “we”, “us”, or “our”) collects, uses, stores, and protects information when you use the Numo mobile application and related support services.

1) What Numo is

• Numo is a personal expense and spending tracker that helps you record, organize, and review your financial records.
• Numo may also support optional income tracking, receipt scanning, AI-assisted extraction, categorization, translation, summaries, and search features.
• Numo is not a bank, payment provider, accountant, tax advisor, investment advisor, or other professional financial service.

2) Account types and authentication

You may use Numo through one of the following account methods:

• Anonymous account: you may start using the app without providing an email address.
• Email/password account
• Sign in with Google
• Sign in with Apple

If you later link an authentication provider or email to an existing account, the linked login methods may be associated with the same account in order to preserve your data and access.

3) Information we collect

Depending on how you use Numo, we may collect and process the following categories of information:

• Account and authentication data: email address, authentication provider identifiers, internal user ID, and related account records. If you sign in using Google or Apple, we may also receive and store basic profile information provided by that provider, such as your first name, last name, display name, or profile photo, where available.
• Financial records you create or generate in the app: expenses, income entries, prices, totals, currencies, categories, subcategories, notes, merchant names, dates, and related metadata.
• Search history and search-related data: search queries, filters, date ranges, selected categories, search results metadata, and related records used to provide recent searches and search functionality in the app.
• Receipt images and screenshots: images you choose to capture or upload for expense creation, receipt scanning, or related features.
• Support data: support chat messages, support email communications, and attachments you choose to send to us.
• Usage and diagnostics data: in-app event data, app diagnostics, crash information, and technical telemetry used to operate, monitor, and improve the service.
• Anti-abuse and trial-enforcement data: device-related identifiers and related records used to grant and enforce limited trial access and help prevent abuse of the service.

4) Camera and photo library access

• Camera: used only when you choose to capture a receipt image or screenshot source inside the app.
• Photo Library / Photos: used only when you choose to upload an existing image from your device.

5) How we use your information

We use your information to:

• create and manage your account, including displaying basic account profile information where available;
• store and display your expenses, and related records across your signed-in devices;
• process optional features that you initiate, including receipt scanning, OCR, AI-assisted extraction, categorization, translation, and search;
• provide customer support and respond to support requests;
• operate subscriptions, entitlements, and trial access;
• monitor app reliability, detect bugs and crashes, improve product performance, and understand feature usage;
• maintain security, prevent fraud or abuse, and enforce fair use of trial functionality.

6) AI and OCR processing

When you use receipt scanning, screenshot-based expense creation, AI-assisted categorization, translation, or related features, the content you submit for those features may be processed by external AI and OCR providers on our behalf.

• Depending on the processing flow and fallback logic, submitted content may be processed by one or more of the providers listed in this policy.
• This processing is used only to provide the feature you initiated, such as extracting structured receipt data, categorizing items, translating item names, or supporting AI-powered search.
• We do not provide social sharing features or expose your uploaded receipt data to other users.

7) Service providers and third parties

We use third-party services to operate Numo. These may include:

• Supabase: authentication, database, storage, and backend functions.
• OpenAI: AI processing for supported app features.
• Microsoft Azure: OCR and/or AI processing for supported app features.
• Google Vision and Gemini: OCR, AI processing, and AI-assisted search for supported app features.
• RevenueCat: subscription and entitlement management.
• Apple App Store and Google Play: payment and subscription transactions handled through the relevant app store.
• Sentry: crash reporting, diagnostics, and app reliability monitoring.
• PostHog: product analytics and event measurement.

8) Analytics and diagnostics

We use analytics and diagnostics tools to understand app performance, measure feature usage, and detect errors.

• PostHog may receive app event data and internal identifiers associated with app activity.
• Sentry may receive crash, error, diagnostic, and technical context data needed to help us detect and fix reliability issues.
• We do not intentionally send your email address, expense or income records, support message contents, or other directly readable personal details to PostHog for routine product analytics.

9) How your data is shared

• We do not sell your personal data.
• We do not make your data visible to other users.
• We share data only as needed to operate the app, process the features you request, provide support, handle subscriptions, run analytics/diagnostics, comply with law, or protect the service.

10) Data retention

• Your account data, expense or income records, uploaded receipt images, and support records are generally kept until you delete them, delete your account, or they are no longer required for the service.
• Receipt images may remain stored so they can stay attached to the related receipt records in your account.
• You may remove receipt-related data by deleting the related receipt or by deleting your account.
• Support chat messages and support attachments may remain stored until your account is deleted or the support record is otherwise removed in our systems.

11) Account deletion and what may be retained

You can delete your account from within the app. If you cannot access the app, you can request deletion through the contact method listed on our Account Deletion page.

• When your account is deleted, we intend to delete your account data and associated records stored in our systems, including receipt photos, items, support chat records, support attachments, settings, search history, and related logs tied to your account.
• Some limited records may be retained where reasonably necessary for legal compliance, security, fraud prevention, abuse prevention, or trial-enforcement purposes.
• For example, we may retain limited device-level anti-abuse or trial-enforcement records, such as records associated with a device identifier used to prevent repeated abuse of free trial access.
• Transaction, billing, and subscription records may also be retained by Apple, Google, RevenueCat, or other parties where required by their systems, contracts, or legal obligations.

12) Security

We use reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

13) International processing

Because we use third-party infrastructure and service providers, your data may be processed in countries other than your own, subject to the operational practices of those providers and applicable law.

14) Children

Numo is not intended for children. Do not use Numo if you are under the minimum age required to use the service in your country.

15) Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and update the “Last updated” date.